Online Payment

Web Payment:  Utility bill payments may be paid online by clicking here, and follow the online instructions provided.  There is no need to register in order to make a one-time online payment. All credit/debit card transactions are subject to a service fee. Fees are remitted directly to the City’s payment processing agent. You may avoid the transaction fee by paying cash, check or signing up for direct debit.

Direct Debit 

Avoid late payments, penalties and service fees by having your payment withdrawn directly from a checking or savings account on the due date every month. Complete the Direct Debit Application Form, and attach a voided check or savings deposit slip with your completed form. Bring or mail the form to: Attn: Finance Department, City of Crystal Lake, 100 W. Woodstock Street, Crystal Lake, IL 60014. 

Drop Box

City Hall offers one drop box to pay your water and sewer bill. You can find the box in City Hall's front parking lot, 100 W. Woodstock Street, located in the center island next to the U.S. Post Office mailbox.

Walk-In

Payments are always accepted in-person at City Hall, 100 W. Woodstock Street. Cash, checks, Apple Pay, and credit cards are accepted. All credit/debit card transactions are subject to a service fee. Fees are remitted directly to the City’s payment processing agent.

Mailing

A self-addressed envelope is included with your monthly bill, if you would like to mail your water and sewer payment. Please allow sufficient time for mail delivery. 

City of Crystal Lake
PO Box 6791
Carol Stream, IL  60197-6791

Phone

Phone call bill payment can be completed by calling (815) 261-0588. Payments handled through phone call can only be completed using electronic payment options. Phone call bill payment can be completed at any time of the day, any day of the week. All credit/debit card transactions are subject to a service fee. Fees are remitted directly to the City’s payment processing agent.