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The City Manager’s Office provides leadership by translating policy, as established by the City Council, into operating programs. In addition, the City Manager’s Office coordinates the budget, handles risk management, and is responsible for promoting an overall customer service culture.

The City Manager, who is appointed by the City Council, serves as the chief executive officer and is responsible for the day-to-day operations of the City. The City Manager’s Office is the center point of communication between the Mayor and City Council, the various City Departments, and the citizenry. The City Manager oversees the six departments of the City and Three Oaks Recreation Area

  • Administration (Finance and Human Resources)
  • Fire Rescue
  • Public Works
  • Community Development
  • Police
  • Information Technology

The City's internal and external communication programs are handled through the City Manager's Office. The City Letter, Crystal Lake's monthly newsletter, is edited by the City Manager's Office staff members. Additionally, the City's website and social media are overseen by the City Manager's Office. For more information about the City's communication initiatives, click here.

How the City Works
Mission and Vision
Strategic Commitments