The City Manager’s Office provides leadership by translating policy, as established by the City Council, into operating programs. In addition, the City Manager’s Office coordinates the budget, handles risk management, and is responsible for promoting an overall customer service culture.
The City Manager, who is appointed by the City Council, serves as the chief executive officer and is responsible for the day-to-day operations of the City. The City Manager’s Office is the center point of communication between the Mayor and City Council, the various City Departments, and the citizenry. The City Manager oversees the six departments of the City and Three Oaks Recreation Area:
- Administration (Finance and Human Resources)
- Fire Rescue
- Public Works
- Community Development
- Information Technology
The City's internal and external communication programs are handled through the City Manager's Office. The City Letter, Crystal Lake's monthly newsletter, is edited by the City Manager's Office staff members. Additionally, the City's website and social media are overseen by the City Manager's Office. For more information about the City's communication initiatives, click here.
City's Organizational Chart
The City Manager is appointed by the Mayor and City Council and is responsible for the city's day-to-day management and operations including: overseeing six departments as well as Three Oaks Recreation Area, providing crucial city services, and managing the finances and budget of the City of Crystal Lake. The following organizational chart shows the structure of the City of Crystal Lake: Crystal Lake Organizational Chart.
Crystal Lake's Form of Government
The City of Crystal Lake operates under a Council-Manager Form of Government, adopted by voters in 1957, whereby the Mayor and City Council appoint a City Manager to oversee the day-to-day operations of the City and to carry out the policies that have been enacted by the Corporate Authorities.
For more information, check out the Benefits of Professional Local Government Management.
The City of Crystal Lake is committed to the high quality of life enjoyed by the citizens and businesses of the Crystal Lake community. Our mission is to enhance and preserve the history, natural resources and unique cultural traditions of the community, as well as provide fiscally sound and responsive services, programs, and facilities with the highest degree of professionalism, integrity, and efficiency so that Crystal Lake continues to be a great place to live and work.
Crystal Lake envisions itself as a robust, cohesive community where all share in the responsibility of participating in civic life. A strong sense of identity is enhanced by the City’s location on its namesake lake and the surrounding natural beauty. Crystal Lake is proud of its rich history. Crystal Lake has a vibrant downtown where people throughout the community gather to live, work, shop and enjoy many entertainment options.
The City has a strong commitment to providing lifelong educational, recreational, cultural and other opportunities for its population. Safe neighborhoods with distinct qualities and proud identities are linked by parks and green spaces. A vital economic base creates jobs and assists with maintaining low property tax rates. Crystal Lake citizens are proud of the community they continue to share in building.
Crystal Lake Core Values
Both our mission and our vision are founded on the following core values that guide all of our actions and reﬂect what we expect from our employees and our elected ofﬁcials:
- Transparent, Open, and Honest Government
- Customer Service
- Fiscal Responsibility
- Personal Honesty and Integrity
- A Humane and Diverse Organization
- Environmental Protection and Sustainability
The strategic commitments that form the City of Crystal Lake's strategic plan are:
- Development – Reinvestment in the Community
- Enhancing Community Life through Service Maintenance and Development
- Managing Infrastructure and Finances
The purpose of the City’s strategic commitments is to emphasize those areas that the community and the organization have identified as needing increased recognition and effort to realize the community vision and accomplish the City’s mission. To be successful, we must focus on the specific challenges and expectations that the strategic commitments are intended to address. Each City service area and every employee need to understand the underlying issues inherent in these strategic commitments and to think about what we currently do – or could do – to support these commitments in achieving the community’s vision.
By design, the strategic commitments do not address all of the City’s core functions and activities, nor will we use the commitments to allocate all of our resources. Individual employees, programs and some entire service areas may find that their services do not directly relate to any one of the commitments. This does not diminish the value of our efforts or our commitment to quality service in these core functions. Police, Fire Rescue, Water, Sewer, Streets and other core functions are ongoing commitments to provide essential municipal services to the citizens of our community. The strategic commitments are intended to provide focus to needs above and beyond basic services to achieve the community vision. To that end, all City services and employees need to ask what they can do to support the strategic commitments in their day-to-day activities. Additionally, we will all continue to use the community vision, organizational vision and the City’s values and mission statement, strategic commitments and operating principles to guide our actions.