Citizen Resource Center

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The Crystal Lake Police Department strives to deliver the best possible service to the residents and visitors of our community. We encourage our citizens to voice their opinions, good or bad, to the Police Department.

Compliments are always greatly appreciated and complaints are always given full consideration. It is the policy of the Crystal Lake Police Department to investigate all complaints against members of the Department regardless of the source of such complaints. Investigation of these complaints through standardized procedures demonstrates the Department’s desire to provide honest, efficient police service and inspire public confidence in its personnel as well as protecting officers against any false allegations.

If you would like to call the Department with a compliment, complaint or other concern regarding a Police Department employee, please call us at (815) 356-3620 and ask to speak with a shift supervisor. Click here to obtain detailed information on how to file a complaint or a good service award. 

The Crystal Lake Police Department is committed to working with our community to provide the highest level of police service. We appreciate and encourage citizen communication with the Police Department to improve community relations and help build greater confidence in your Police Department.

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