How do I dispose of Compact Fluorescent Light (CFL) Bulbs?
CFL Stands for Compact Fluorescent Light bulb. It uses 66-75% percent less energy than an incandescent bulb, lasts 6-10 times longer and can be used in an ordinary light socket. CFL's have a very small amount of mercury inside them-less than 5 milligrams. No mercury is released when a CFL is used normally and isn't broken. For more questions of CFL's or to clean up broken bulbs please visit Energy Star.gov: http://www.energystar.gov/ia/partners/promotions/change_light/downloads/Fact_Sheet_Mercury.pdf
Why call J.U.L.I.E. before you dig?
Call 811. Calling before you dig is the law. The impact of unsafe or careless digging practices is real and costly - in terms of personal injury and damage to underground utility lines, property and the environment. Anyone planning an outdoor project that requires any type of digging in Illinois, regardless of depth or project size, should call J.U.L.I.E before they start digging. 1-800-892-0123 or for more information, visit the website: www.illinois1call.com
How do I safely dispose of expired and unused medicines?
A medication drop-off box is available to dispose of unused or expired medications. The collection container is located in the lobby of the Crystal Lake Police Department and is available from 8:00 a.m. to 7:00 p.m., Monday through Friday except for holidays.
Only legally prescribed medications or over-the-counter medications in tablet, pill, or powder form will be accepted. Liquids, creams, needles or other sharp instruments used with any particular medication will not be accepted. For more information, contact the Crystal Lake Police Department.
Does the department provide counseling for juvenile fire setters?
Yes. Crystal Lake Fire Rescue Department has personnel that can offer assistance. For more information, call 815-356-3640 and ask for Juvenile Fire Setters Fire Setters Program Coordinator. Contact Information.
Where is the Crystal Lake Fire Rescue Department located?
The Crystal Lake Fire Rescue Department headquarters, station 1 is conveniently located within City hall, 100 W. Woodstock St. Contact Information. Additional stations are located at 844 Virginia, station 3, and 8705 Bard Road, station 4. Stations & Apparatus.
Can I burn leaves and landscapes waste within the city limits?
City code prohibits the open burning of any trash or other material. Campfires and bonfires are also prohibited unless a special permit is obtained from the Fire Rescue Department . Recreational burn permits are available at the Fire Rescue Administrative Office or here: http://www.crystallake.org/Home/ShowDocument?id=11966.
What are the regulations for open burning in unincorporated Crystal Lake?
Individuals who reside outside the Crystal Lake city limits, should contact the McHenry County Department of Health Environmental Division at 815-334-4585 for a summary of burning regulations, or visit the website http://www.mcdh.info.
What type of public education programs does the fire department offer?
Our public education presentations include, but are not limited to: fire extinguisher demonstrations, fire safety tours, fire safety house classes, special events and block parties. Please contact the Crystal Lake Fire Rescue administrative office between 8am and 5pm weekdays at 815-356-3640 to schedule a tour Public Education.
How do I obtain a copy of a fire report?
How to Request Information and Public Records
Citizen Support Center You can submit a Freedom of Information Act (FOIA) request through the City of Crystal Lake Citizen Support Center on the City's website. The FOIA request system will make it easier to submit a FOIA request, track your FOIA request and receive the requested document(s) electronically.
Follow these easy steps to submit your FOIA request:
1. Visit the City's website at www.crystallake.org. Under the "Residents" tab, select Citizen Support Center.
2. Select either Non-Commercial Freedom of Information (FOIA) Request or Commercial Freedom of Information (FOIA) Request.
3. Log into your account*.
4. Complete online FOIA request form and submit.
For your convenience, a Freedom of Information Request Form is available to you for requesting City records. It would be helpful (but not required) for you to complete the City's Freedom of Information Request form stating the specific type of records requested, including address and dates/time frame. Freedom of Information Request forms are available here (click here) and at City Hall. Completed Freedom of Information requests should be submitted to:
City Manager's Office
Attn: Freedom of Information Officer
City of Crystal Lake
100 W. Woodstock Street
Crystal Lake, IL 60014
How do I safely dispose of motor oil, paint or other hazardous materials?
May I bring my used needles and syringes to the Fire Department for disposal?
No. We are not able to accept used needles and syringes for disposal. The Coalition for Safety Community Needle Disposal may be reached at 800-643-1643 or http://www.safeneedledisposal.org.
Does the department service, recharge or dispose of old fire extinguishers?
Crystal Lake Fire Rescue Department does not service or refill fire extinguishers. Check online or the phonebook for a list of professional fire extinguisher companies that have the proper equipment to service them.
How often should I test my smoke detectors?
Residents should test their detector monthly and replace smoke detectors every 10 years. Remember to replace batteries twice a year..."Change your clock, change your battey" Fire Prevention Bureau - Smoke Detectors.
What is ICE?
ICE stands for "In Case of Emergency". The idea is that you store the work "I C E" in your mobile phone address book, and against it enter the number of the person you would want to be contacted "In Case of Emergency". In an emergency situation ambulance and hospital staff will then be able to quickly find out who your next of kin are and be able to contact them. It's so simple that everyone can do it!
What should I do when my CO detector is sounding?
Call 911, a delay in response could have deadly consequences. If you have questions about purchasing a CO detector, the choices can be overwhelming. Make sure the detector you choose has the UL (Underwriter's Laboratory) seal, with a digital readout and battery backup. Fire Prevention Bureau - Contact - CO detector.
How do I obtain a fire department Knox box for my business or residence?
A knox box is a small safe that holds entry keys that firefighters can retrieve quickly and easily in an emergency. Order forms are available at the Fire Department Administrative Office. Questions should be directed to the Fire Prevention Bureau. Fire Prevention.
When does the City perform outdoor siren testing?
Outdoor warning sirens are tested at 10am the 1rst Tuesday of each month. The sirens indicate severe weather, do not call anyone. Immediately seek shelter. Tune to a local radio station on your weather radio for weather updates. Outdoor Warning Sirens.
How can I prepare for emergencies in my area?
The Police and Fire Rescue personnel of the City of Crystal Lake have dedicated themselves to the safety and well being of the citizens of our community. For this reason, an Emergency Preparedness guide has been complied to help citizens prepare for natural or man-made disaster. You may obtain a hardcopy of the guide at the Fire Rescue administrative offices or on-line: Community Disaster & Preparedness.
Does the Fire Rescue Department inspect Child Safety Seats?
No. However, citizens may contact the Crystal Lake Police Department at 815-356-3620 to make arrangements to have their child seat inspected.
Can I get my blood pressures taken at Crystal Lake Fire Rescue Department?
Yes. Our on-duty personnel are happy to provide that service. Call 815-356-3640 Monday-Friday between 8am and 5pm for information. Contact Information.
Can you tell me about the Fire Department Open House?
Each October, the Crystal Lake Fire Rescue Department hosts an annual Open House. Families enjoy station tours, rescue demonstrations, equipment displays, a child safety house, child fire hose drills, and more! Photos & Publicity.
How do I obtain a copy of my medical report?
Medical information by law is considered confidential. If the person requesting the report is the patient or the parent or legal guardian of the patient, a report may be given in person provided proper documentation is submitted. Requests are processed at Station 1 during business hours. Contact Information.
Does the Crystal Lake Fire Rescue Department offer CPR Classes?
Yes. The Crystal Lake Fire Rescue Department offers CPR programs that are developed and sanctioned by the American Heart Association. Registrations are accepted in person Monday-Friday, 8am-5pm. Registration information may be viewed on Public Access channel 17. To learn more go to Public Education.
I have a question about my ambulance bill. Who do I call?
Billing questions should be directed to:
Andres Medical Billing, LTD
3223 N Wilke Rd
Arlington Heights, IL 60004
Toll Free Phone: 800-244-2345