Payment Options

Print
Press Enter to show all options, press Tab go to next option

 

The City of Crystal Lake offers customers several utility bill payment options:

On-line:

  • Web Payment:
  • Auto-Pay

    • Utility bills to be automatically paid from your bank account or credit card each month.  
    • If it is prior to the due date, your payment will automatically by debited/charged from your method of payment.
    • After signing up for Auto-Pay, customers next monthly bill will reflect "Enrolled in Auto-Pay" on you next monthly bill.
    • After registering your utility account, you will also be able to track usage history, view billing and payment history and make payments.

     

    Questions?: Please contact the Finance Department at (815) 459-2020 or email us at finance@crystallake.org.

     

Direct Debit:

  • Avoid late payments and penalties by having your payment withdrawn directly from your bank every month. 
  • Complete the Direct Debit Application Form (PDF) and attach a voided check or savings deposit slip with your completed form. 
  • Bring or mail the form to:

Attn: Finance Department

City of Crystal Lake

100 W. Woodstock Street

Crystal Lake, IL  60014

Drop Box:

  • Two drop boxes located at City Hall for payment of your water and sewer bills.
  • The first box is located in the center island next to the U.S. Post Office mailbox in the front parking lot.
  • The second box is located to the left of the front door at the Main Entrance.

Walk-in:

  • Payments are always accepted “in-person” at City Hall.
  • Cash, checks, and credit cards are accepted.

Mail:

  • A self-addressed envelope is included with your monthly bill for mailing of your payment for your water and sewer bill.
  • Please allow at least 5 business days for mailing.


City of Crystal Lake
P.O. Box 1139
Crystal Lake, IL 60039-1139

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader Flash Player Windows Media Player Microsoft Silverlight Word Viewer Excel Viewer PowerPoint Viewer